Accessibility is one such feature that defines the productivity of any business today. In today’s hectic life one often misses going to the office due to traffic or health issues, meetings with important clients are also missed due to geographical restrictions. These are few scenarios that lead to loss of time as well as money.
With the emergence of cloud technology, one can work from the comfort of home in a less strenuous environment leading to a substantial increase in the productivity. So there is a benefit of greater flexibility for employees who wish to work from home, including people with disabilities, who no longer need to use Virtual Private Networking (VPN) to access files on a particular network.
There are also environmental benefits with less power being consumed by internal servers. As the person can work from home or from anywhere and gain access to all the functionality, it saves a lot of money of the SMEs as they don’t have to buy space for starting a business.
Moreover, the ability to connect to the office from anywhere means that even a person with a disability could use their own assistive technologies and accessible interface to connect to the relevant work infrastructure, providing an accessible environment for the disabled employee. In addition, employees could potentially already have their necessary tools set up, meaning that the business would not have to invest in assistive technologies.
For any successful business to run good communication with clients is the key. Prior to Cloud technology SMEs lose their valuable business due to this communication gap with their clients. With the entry of the Cloud-deployed system into picture, SMEs stands a chance with respect to contending against larger enterprises.
Lack of customer support was another issue that SMEs was dealing with before Cloud came to their rescue. Customer faced nil or a very little support in case of issues due to lack of access to the customer support team due to various reasons geographical factors being one of it. Even if they do get in touch, there was no recording of client’s data and such data is inaccessible due to various other reasons like storage issue, or change of staff.
Cloud has revolutionised the way data is handled, managed and maintained. Now cloud-deployed phone system enables SMEs to stay in constant contact with their precious clients leading to uninterrupted business operations. The environmental factors does not affect platforms, allowing staff to work even during not so favourable weather condition when reporting for work seems difficult.
Companies can also have a 360-degree view of their business processes from anywhere, anytime by putting all their functions over the cloud to automate and integrate them end-to-end. It will bring innovations into the business that will improve the efficiency of SMEs.
With global access, the customers can use the mobile devices as these applications can work on mobile also. So clients are saved from the pain of carrying their laptops with them to access their data and with just an iPad or a mobile they can run the system and they will be having all the access. This development has also helped the SME’s as the application which they have hosted on a cloud can be accessed from mobile so they don’t have to work separately for supporting the mobile devices.
All SMEs have global expansion as their long term goal for this they must take their base to different geographical locations to occupy the market of different companies. Major problem such SMEs face is the huge cost involved. Also, the system is prone to downtimes as most servers are not working, mostly due to factors such as environmental factors. Also, servers need to be set up in 2 or more locations and this might be a big issue if any of it malfunctioned due to any calamity and because of that entire data will be lost.
Cloud is the most appropriate solution to this problem. With cloud based communication solutions there won’t be too much of downtimes and so client mostly or always will have the access to the system and there will be no disconnection. Also, there is very little chance of disconnection within the team working in different geographical areas. So the different teams working in different geographical areas can access the same system and discuss about any issues on a real-time basis, like they are sitting in one room.
All in all switching to the Cloud is way convenient, safer and cost effective option for SMEs in view of today’s globalised economy as one can access their data from anywhere 24/7 with just an internet connection and smartphones, tablet or laptops. Thus, with minimum resources involved SMEs can make huge profit.